The Challenge
The client’s core business processes were spread across multiple systems, including Salesforce and CSR, with critical workflows managed in spreadsheets. This decentralization created inefficiencies, limited visibility, and introduced errors that slowed down decision-making. The IT team was constantly focused on just keeping things running, with little room for driving innovation or operational improvements.
The Solution
To streamline and scale global operations, the client needed a single ERP system that could unify CRM, sales, manufacturing, operations, supply chain, and financials. NetSuite OneWorld emerged as the best fit due to its robust intercompany functionality, global capabilities, and flexible platform.
NetSuite offered the ability to track costs across materials, labor, and overhead as products moved through various routings. Standard costing features helped the team monitor and manage cost variances more accurately. Its native support for intercompany transactions enabled seamless operations across subsidiaries, while real-time dashboards and KPIs gave leadership the visibility they needed to make strategic decisions with confidence.
- Implemented NetSuite for Manufacturing, Financials, Operations, and Supply Chain
- Replaced spreadsheet-based workflows with scalable ERP processes
- Integrated Ozlink by Descartes for shipping logistics
- Deployed a complete WMS to support R2 auditing and reverse logistics
- Delivered real-time visibility across departments and regions
The Vested Group stood out for its transparency, technical depth, and consultative approach. Even before the project began, TVG involved delivery experts to scope challenges and ensure alignment. They surfaced potential risks and opportunities the client hadn’t considered, further establishing themselves as a long-term strategic partner.
The Results
Using a waterfall project management approach, The Vested Group ensured all dependencies were addressed before go-live. Thanks to a streamlined solution design and strong collaboration, the client hit the ground running on day one.
- Real-time access to operational and financial data
- Faster decision-making and process execution
- Higher data accuracy with fewer corrections
- Month-end close time significantly reduced
- Freed up IT resources to focus on optimization, not maintenance
The client continues to work with The Vested Group for ongoing projects to further improve efficiency and support growth.
