What's included in your NetSuite support?

Typical coverage includes user administration, configuration, saved searches/reports, dashboards, workflows/SuiteFlow, error handling/troubleshooting, minor-to-moderate enhancements, training, and new release planning/testing. We'll tailor scope to your environment and goals.

What is a named account team?

You're paired with a dedicated team that learns your business and system: an account lead/PM, functional consultants, and technical developers as needed.

Do you support customizations and integrations?

Yes. We can assess, maintain, optimize, and extend your existing customizations, as well as design and build new ones when needed. We support both custom point-to-point integrations and integrations built with iPaaS solutions. Our team has experience with Celigo, Boomi, and NetSuite Integration Platform (NSIP), and we regularly integrate NetSuite with Shopify, Salesforce, HubSpot, 3PL providers and more.

How do I submit and track support requests?

Your Success Manager is your primary point of contact. Please submit requests directly to your Success Manager and copy help@thevested.com. Copying this address will automatically generate a support ticket in our system for tracking and resolution.

Can you help if we didn't implement NetSuite with you?

Absolutely. We help companies at every stage of their NetSuite journey. Even if we weren't your original partner, our experts can quickly learn your environment, address pain points, and recommend best practices. From fine-tuning processes to long-term support, we'll make sure your NetSuite investment delivers maximum value.

How does pricing work?

inVESTED PRO is designed for simplicity and predictability—one contract that covers your ongoing admin, enhancement, and sustaining needs with known costs. Contact us here: https://www.thevested.com/netsuite-support-pricing

How do we get started?

Contact us for a discovery call. We'll review your objectives and environment, recommend a right-sized plan, and kick off onboarding with your named team. Get in touch: https://www.thevested.com/contact

NetSuite Support | The Vested Group

More Than Support

inVESTED PRO is a managed-services model for organizations already live on NetSuite. We combine strategic guidance, recurring execution, and long-term partnership to help clients continuously improve their systems and operations after go-live.

If you are frustrated with slow response times or support that never quite solves the problem, you're not alone. That's why we created inVESTED PRO, our fully managed NetSuite support service built to keep your system running smoothly and your team focused. Benefits of our NetSuite managed services include:

1. Named expert account team
2. Training and proactive support
3. Scripting, integrations, dashboards, and system architecture design
4. Release management and quarterly optimization

How clients are using inVESTED PRO to create stability, visibility, and momentum.

Every organization approaches managed services differently. These examples highlight how clients have used inVESTED PRO to move beyond reactive support and build stronger operational rhythm inside their NetSuite environment.

Johnson Brothers / Maverick

From ad hoc support to strategic partnership

What started as small time-and-material assessments evolved into a long-term managed-services partnership spanning multiple SOWs, strategic initiatives, staff augmentation, and recurring inVESTED PRO support.

Backbone Media

Driving continuous optimization

Backbone transitioned into the inVESTED PRO model to create more consistency around prioritization, optimization, and execution.

Royal Case

Stabilizing and scaling warehouse operations

Through deep WMS expertise and steady leadership, the team helped guide Royal Case through operational challenges while improving warehouse processes, reporting visibility, and system adoption within NetSuite.

E2I Solutions

Building confidence post-go-live

E2I partnered with inVESTED PRO to gain access to a dedicated team that could provide ongoing guidance, technical expertise, and responsive support.

Designed to scale with client need.

inVESTED PRO is built with two service levels so clients can choose the right fit based on demand, complexity, and the degree of strategic partnership they need from the team.

Max

A high-touch managed-services model for teams that need steady NetSuite support and optimization.

Recurring advisory, administration, and optimization support

Structured intake, backlog management, and prioritization

Ongoing status cadence with clear next steps and accountability

Enterprise

A strategic managed-services partnership for complex organizations with broader support needs.

Cross-functional support across finance, operations, and technical priorities

Broader strategic alignment, roadmap planning, and leadership visibility

Flexible coverage for larger backlogs and higher-complexity environments

Trusted by teams running complex NetSuite environments.

Our clients rely on inVESTED PRO as a long-term partner to help manage their NetSuite environment, execute improvements, and support their evolving business needs.

E2I Solutions, LLC is very excited to have found The Vested Group to help us navigate through our NetSuite journey. Their hands-on approach with a specific team of programmers and experts with extensive knowledge of different areas of operations assigned to our team has been great. The attentiveness of the team to respond timely has been spot-on. We greatly appreciate TVG.

E2I Solutions, LLC

After an extensive interview process, we signed on with The Vested Group two plus years ago. Our instance of NetSuite is highly customized so choosing the right partner who had the ability to manage such a customized instance was very important to us. In these two years since migrating to The Vested Group, our experience has exceeded our expectations. Our assigned Director and Senior Solutions Architect are amazing.

NetSuite Client

We are proud of our long-standing partnership with The Vested Group. Transitioning to the inVESTED PRO model was an easy decision, as their team's expert perspective has delivered countless NetSuite enhancements and efficiencies over the years. Backbone trusts The Vested Group and values their unwavering commitment to our success.

Backbone Media

Customer Success Story

Watch how The Vested Group supports their NetSuite environment.

Continental Battery

Managed services that keep your business and NetSuite in sync.

Let’s talk about what managed services should look like for your NetSuite environment.

Meet the team.

More Than Support

How clients are using inVESTED PRO to create stability, visibility, and momentum.

From ad hoc support to strategic partnership

Driving continuous optimization

Stabilizing and scaling warehouse operations

Building confidence post-go-live

Designed to scale with client need.

Max

Enterprise

Trusted by teams running complex NetSuite environments.

What every managed-services client should expect from their partner.

The right to be treated as a business, not a ticket queue

The right to professional judgment over rigid process

The right to continuity and context

The right to transparency

The right to protection from system drift

The right to end-to-end system awareness

The right to reasonable flexibility in unpredictable circumstances

The right to escalation without penalty

Ready to partner with a team that lives up to this?

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