Available Positions:

Success Manager

Responsibilities:

• Perform in a leadership role within the NetSuite Practice by leading the delivery of managed services to customers through strong relationship-building, product knowledge, planning, and execution
• Implementing and configuring NetSuite: This involves working with clients to understand their business processes and requirements and then designing and implementing NetSuite solutions that meet those needs. This may involve configuring NetSuite modules, customizing workflows, and integrating with other systems.
• Create, plan, and drive Customer Success Plans. Retain long-term relationships through advocacy by providing value throughout the customer partnership – be a trusted advisor
• Perform in a leadership role within the NetSuite Practice by leading client delivery teams, sharing your individual subject matter expertise, and being a primary liaison to our clients
• Analyze data independently to discover insights that drive operational recommendations
• Identify risks, KPIs, and opportunities for improvement and collaborate with internal teams to develop clear plans of action
• Establish and oversee the customer’s adoption, ensure training needs are met, and develop best practices to remove friction, reduce manual workflows and continually drive the customer return on investment (ROI) and long-term-value (LTV)
• Proactively identify and mitigate account risk, prevent churn
• Responsible for delivering on key measures of performance to include client satisfaction (NPS), utilization, consumption of clients' contracted hours, SOW creation
• Assures quality of delivery to clients and manages escalation

Financials & Operation Consultants

Responsibilities:

• Demonstrates required proficiency in NetSuite and related tools and systems
• Provide client with recommendations
• Act as a trusted advisor
• Perform demos as required of standard NetSuite functionality, customizations, TVG solutions, etc.
• Participate in requirement meetings and take detailed notes
• Demonstrate understanding of end-to-end business process flows
• Able to simplify complex solutions to end users in an educational format

Solutions Architect

Responsibilities:

• Demonstrates required proficiency in NetSuite and related tools and systems
• Participates in client’s business and functional requirements gathering sessions, identifies gaps and recommends solutions. The solution architect should recommend current leading NS Practices whenever possible. In addition, the solution architect should recommend business process changes when appropriate.
• Prepares and presents overall solution design to be agreed with the client. This could require providing guidance to the senior consultant to develop and deliver the solution design
• Establishes a relationship as a trusted advisor in pre-sales alignment meetings and product demonstrations from a technology perspective and assists with an estimation of overall implementation for new clients/projects
• Performs Technical analysis and solution design activities for complex customizations and third-party integrations
• Demonstrates excellence in business consulting by leveraging business and technical knowledge. Utilizes this expertise to liaise between clients and project team to articulate solutions that meet the client’s needs
• As a recognized leader, the solution architect mentors/coaches the consulting team around project delivery tasks and acts as a trusted advisor to the client and project team throughout the project
• Actively collaborates with the project manager in a leadership capacity to keep projects on track from a time management and scope perspective.