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DifferenceBy letting us take care of the dirty work, it frees up your business personnel, reduces or eliminates the need for internal system training, and drastically reduces your time-to-resolution for service requests.
With an emphasis on simplicity, our support ticketing system works within NetSuite, ensuring your account support management is quick and painless. Our support clients also have the option of sending an email to our support account so logging a ticket on the go is just as easy.
Each of our support customers has a dedicated inVESTED account manager – someone who is familiar with your business and processes, eliminating the need to explain every detail with every ticket you submit. And all of our inVESTED account managers work exclusively in our support division, so their time and attention is solely focused on support activities.
Having an in-house development team makes for easy and timely project collaboration. Our team can even review and tune your existing scripts to make performance enhancements or corrections.
Reduce waste with our budget friendly pricing setup. We bill in 15 minute increments to ensure you only pay for what you need.
Support Services
Address system errors and other "bugs"; answer how to questions
Location additions, integrate NetSuite with other systems, implement additional NetSuite modules
Import legacy data, automated customer information loading and other mass updating
Form modifications, process and functionality improvements, custom reporting
The Vested Group can act on your behalf in communications with NetSuite
We offer professional documentation services that allow your organization to make the most of an implementation project or simply improve your business communications and training.
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